How To Use The Online Catalogue

MEMBERS

Click on the online catalogue button and the options on the left hand side will let you search over 20.000. lines.

Click on MEMBERS and enter your account name, username, and password. If you are not sure of these then please phone the office on 020 7277 7272. Then SIGN ON.

By using either product code. Keyword search or product index you will arrive at a visual of the product together with the price that you will pay. If you wish to purchase simply click the ADD TO BASKET BUTTON .

The shopping basket screen will then appear showing you the product you have ordered. If this is all that you require then click CHECKOUT NOW . If you wish to add to your order then go to the options bar on the left hand and repeat the process until you have finished. If you have ordered incorrectly then simply click the remove button.

CHECKOUT NOW

This will bring up the payment screen. Here you have the choice of charging your account or paying by credit card. If you wish to pay by credit card then please refer to the notes for a Browser and this will take you through the steps. If you wish to charge your account then simply click the CHARGE MY ACCOUNT NEXT STEP button.

This takes you to the delivery screen. Please confirm that it is next day then click NEXT STEP.

This screen gives you the last chance to check that all of your details are correct. Please scroll down and when you are satisfied that everything is in order click CONFIRM ORDER. This part is vital as the order will not transmit if the confirm order button is not clicked.

BROWSER/ FIRST TIME USER

If you are visiting our site for the first time please feel free to browse by following these instructions.

Click on the online catalogue button and the options on the left hand side will let you search over 20.000. Lines.

At the next screen enter your email address and create a password and confirm password. Please be advised that when you become a customer West One will issue you with a new user name and password. Click SIGN ON.

After you have signed on please complete the registration form by filling in each box. Please make sure that you complete the mandatory fields, these are the ones marked with an asterix, or you will not progress to the next stage. Please click on NEXT STEP

The screen will then give you the option to confirm your details. Please click CONFIRM . If you wish to change then simply go back.

This will bring up the payment screen. Click on NEXT STEP Please enter your credit card details and SUBMIT . If you wish at this stage to open a 30 day credit account please phone the office on 020 7277 7272 and we will arrange to open an account for you.

The next screen is for card registration please click on BACK TO FRAMED SITE.

This takes you to the delivery screen. Please confirm that it is next day then click NEXT STEP.

FAQ'S

What is SHOPPING LIST?
When you become a member we can compile a list of your most ordered lines and put them into a shopping list format.

This makes life easier when ordering as you simply click on the list, which will show you the code, description, and prices of all these products. You just click on the code, which will add to your shopping basket.

What is KEYWORD SEARCH?
If you just put in a keyword i.e. Inkjet the system will bring up all the products that contain this word. In the case of inkjet it will bring up a range of printers and cartridges.

What is PRODUCT CODE?
The 6 digit product codes are contained in the West One catalogue and Mailers. They are pink, blue, black, or green. By simply using these codes they will give you all the information you need to go straight to the shopping basket.

What is PRODUCT INDEX ?
This can be used if you have neither a code or the keyword search is not giving you the product you require. It is very easy to use simply click on product index and this will bring up a screen where the catalogue has been broken down into categories. Choose the section you require and refine the search to bring up the product that you need.

What are EXPERT ADVISERS ?
This area has been designed to assist on selection of 2 of the most used items in Office supplies namely Envelopes and Folders. Click on either envelopes or folders and this will bring up a screen that gives you the option to refine your search.

What is BUDGET CONTROL?
For members that need to keep a track of their spend this facility will provide this information. To activate this section we simply need the date of your companies Year End. Please speak to Jim Galpin on 020 7277 7272 and he will give you a demonstration on how this part of the website operates.